Where's my cd/download

[ebartley1]

where are my purchases

[adrianenriquez]

Hello @ebartley1!

Here's how to download directly from TurboTax.com:

1. Sign in to your TurboTax account using the same login you used when you made your purchase.
2. If you're not already on the Downloads tab, select it.
3. Select the corresponding blue button for the product you wish to download.
   • If you don’t see your product, use account recovery to find out if you have other usernames associated with your email.
4. Save the download somewhere on your computer where you can find it.
   • If you need help finding your download, check our instructions for Windows or Mac.
5. Finally, install your software by double-clicking the downloaded file.
   • If you need help installing, we can help with Windows or Mac.

We also have a great resource on this subject:

How do I download the software I purchased at TurboTax.com? 

Hope that helps!

Adrian E

[jawuakye]

I have not received my 2020 CD. I was supposed to receive the CD by November 25, 2020.

Please send the CD asap.

Thanks,

John Awuakye

[DoninGA]

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@jawuakye wrote:

I have not received my 2020 CD. I was supposed to receive the CD by November 25, 2020.

Please send the CD asap.

Thanks,

John Awuakye

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Sign onto your Advantage account and download the software you purchased - https://accounts-tax.intuit.com/turbotaxadvantage

[jawuakye]

I tried. The download is not in the list of downloads.

[DoninGA]

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@jawuakye wrote:

I tried. The download is not in the list of downloads.

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Then you will need to contact TurboTax support for assistance in getting your software.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[jawuakye]

Thanks