Here's how to download directly from TurboTax.com:
- Sign in to your TurboTax account using the same login you used when you made your purchase.
- If you're not already on the Downloads tab, select it.
- Select the corresponding blue button for the product you wish to download.
- If you don’t see your product, use account recovery to find out if you have other usernames associated with your email.
- Save the download somewhere on your computer where you can find it.
- Finally, install your software by double-clicking the downloaded file.
We also have a great resource on this subject:
Hope that helps!
I tried. The download is not in the list of downloads.
Then you will need to contact TurboTax support for assistance in getting your software.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)