Where is the "message my expert" link on turbo tax?

[HelenC12]

TurboTax does not have a "message my expert" link. While you can't make an appointment with a specific person, the next tax expert you speak to will have reviewed any previous notes and can pick it up from there.

To contact TurboTax Live, see How do I connect with a tax expert in TurboTax Live?

[MoonBeam6]

You all need to know then that  someone named Gustavo, who signed the message, (I'm pasting a copy of his email that came to me from Turbo Tax below) stating he was  a CPA for 17 years, sent me a link in an email to go to the "message my expert" link and upload my documents- when I clicked the link,  there was a note that told me to log on to my turbotax account and push the "message my expert" link. Now you say there is no such thing, and I tend to agree because I cannot find it on the site.   This is all very discouraging- you can look at my records and verify this, I've spent 4 or 5 hours long calls with your experts since October of last year, each phone call we've been on the phone an average of 2 to 3 HOURS- and I've been told conflicting  things by each of your experts.  I just wanted to get my taxes fixed and I am very, very discouraged, indeed to have spent so many days and hours on this and to now not have a finished amendment.  Here is the message I received from Gustavo: 

Hi David,

Thanks for taking the time to chat today. I’ve marked your issue as resolved, but you can always reach out if you have another question, and reference case #removed].

This is the Link you requested

(I HAD TO REMOVE THE LINK, WHEN I PUSHED "SEND," TURBO TAX WON'T SEND YOU THE MESSAGE- HERE'S THE ERROR MESSAGE:  Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

You may receive a follow-up email with a survey about your experience with TurboTax. Please take a few minutes to share your honest feedback. It’s one of the ways we measure performance, and will help us continue to improve.

Thank you,

Gustavo,
CPA, for 17 years

[JohnB5677]

This is a TurboTax Offline Review format.  So it did come from us.  

Now, I'm not quite sure what your question is, and I also don't understand the response.

[Valerie levern]

Hello I was not Understanding the amounts that I have to pay And I  had Press for free filing. Could you Explain the Price differences 59.00 and 49.00

[DoninGA]

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@Valerie levern wrote:

Hello I was not Understanding the amounts that I have to pay And I  had Press for free filing. Could you Explain the Price differences 59.00 and 49.00

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You either started with or upgraded to the Deluxe online edition from the Free online edition for a federal tax return - $59

State tax return when using the Deluxe edition or higher - $49

Option to pay the TurboTax account fees with the federal tax refund - service charge $40

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2021 online tax return. Click on Clear & Start Over.