Where do I enter my License Code from the product bought at Costco into an existing account.

[JeanneLO]

The license code is entered in the License code box on the activation screen.  Select continue after you enter the code to complete the installation. 

Please see this TurboTax FAQ for more information: Activating TurboTax CD/Download software.

[VolvoGirl]

Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.

To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

[cuchicucu]

This is total nonsense.  I have been using Turbo Tax for many years without issue.   I saw Turbo Tax at Costco.  I bought the Turbo Tax Deluxe version.  I didn't need to install it as it was already on my computer.   Now I am done with my taxes.  I went to check on the costs and no where did it enter your license key. 

I am trying to get an answer before I bring it back to Costco for a refund.   

Thanks for your help. 

[VolvoGirl]

What do you mean it was already installed on your computer?  Then why did you buy it?

When you filled out your return did you go online and log in?  And see a black column on the left side with the menu items, Federal, State, File etc.

That is Online.

The Windows Desktop program is blue across the top and the menu items like Federal, State, Review, File go across the top.

Did you install the program and enter the 16 digit License Code to Activate it?  Looks like you ended up in the Online version by mistake.

Sorry you can't apply the Desktop CD/Download program purchase to the Online version.  They are separate prices and work different.  You have to pay for online and try to get a refund for the Desktop program.  Or switch to your program.

To Continue in your Desktop program......

You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).