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mab42496
New Member

Whenever I log on to turbo tax, I get a blank screen after choosing the deluxe return, and it doesn't progress from there. How can I move it forward?

 
2 Replies
DoninGA
Level 15

Whenever I log on to turbo tax, I get a blank screen after choosing the deluxe return, and it doesn't progress from there. How can I move it forward?

Clear cache and cookies on your web browser.  Close the browser.  Relaunch the browser.  Sign back onto your TurboTax account - https://myturbotax.intuit.com/

IF the problem persists then change your web browser

HelenC12
Employee Tax Expert

Whenever I log on to turbo tax, I get a blank screen after choosing the deluxe return, and it doesn't progress from there. How can I move it forward?

Please see the following TurboTax FAQ: Troubleshoot blank screens, missing buttons, or missing images.

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