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If the W-2 is not able to be imported then just enter the W-2 manually.
See this TurboTax support FAQ for importing a W-2 - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-...
Make sure your employer has your current mailing address if you moved since you worked there last.
You have to have the W-2 in order to import it into TurboTax. For security you have to enter some information from the W-2 in order to import it into TurboTax. TurboTax can't access it without that information.
Your employer is required to give you the W-2. If they do not make it available to you online they have to mail it to you. So make sure they have your current address now, before they start mailing out W-2s.
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