Do you get an error message? What are you trying to update? The Windows Deluxe program or the Mac program?
For Windows you can try doing a manual update
There was no error message.
Updater showed with time os 3 minutes indicated.
Trying to enter Deluxe 2020 since I first loaded on Nov. 16, 2020.
Nothing happened at all. Even had trouble closing the Updater.