For me, the problem connecting to Turbo Tax Cloud had nothing to do with browser, cookies, or restarting my computer. I believe it is a problem with the TurboTax software used for filing both Federal+State Returns.
The only way we found a solution to the issue was for an Intuit Turbo Tax representative to send me a link to download the State Only Tax Return software. Once I downloaded the State only software, I was able to get connected to the TurboTax cloud and finalize payment and submit my state tax return.
I still had to pay a $25 fee to submit my State tax return and had no reimbursement or discount for this problem.
