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Unable to Activate TurboTax 2024

I purchased TurboTax 2024 from Costco and installed it on my laptop but when I try to enter the activation code I received I am unable to do so.   Instructions say the code must be entered EXACTLY as shown on the confirmation email. BUT -- copy and paste does not work and the space where I am to enter the code has dashes on it but the code I received has no dashes.  When I try typing in the code I get a "607 error".

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4 Replies

Unable to Activate TurboTax 2024

Did you buy it from Costco Online?  I did too.  I was able to copy & paste the code.   I'm on Windows 10.  This is how mine went.

1/3/25 Bought Home&Business from Costco online.   20 min later got email with License Code and download link. Clicked on Download link. It took me directly to Turbo Tax to download. Had to pick my product then select Win or Mac. Program downloaded.

 

Had to go to my Downloads folder. Clicked on downloaded .exe file. It started but stopped saying I needed Microsoft Visual C++ with an install button. I clicked on it and it installed the MS Visual C ++. Then it continued to install Turbo Tax.

 

Checked on the License Agreement. Clicked on Install. Minute later it was done and launched.

Signed into my Intuit Account, had to get email code to enter.
Got License Code screen. Went and copied 16 digit code from email and pasted it into code box.
Got into program.

First thing I did was check for updates. Then I always go up to Online-Updater Preferences and check Ask me before getting updates.

 

 

Unable to Activate TurboTax 2024

Thank you for your answer but that is exactly the procedure I followed--- except that I cannot paste into the activation code box.  Nothing appears there when I try to paste.

CatinaT1
Employee Tax Expert

Unable to Activate TurboTax 2024

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Unable to Activate TurboTax 2024

Thanking both of you for your answers.  It turned out the download from Costco must have been defective.  After trying everything known to activate it, I got a refund for it, bought a new download from Amazon, and had NO trouble with the activation!  No idea what Costco's problem was.

  Thanks for answering my query!

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