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If your wireless connection is interrupted or isn't working, you won't be able to successfully update TurboTax for Windows. We recommend using a wired, broadband connection with your TurboTax CD/Download software. If you a wired connection available we recommend that you  switch to that.

If downloading updates appears to freeze or stop at 0% or 100%, do not end the downloading process, even if the Task Manager displays "Not Responding." Wait up to 15 minutes before doing anything.

If the Updater closes prematurely while you're checking for updates (usually with an error message or number), run your computer's disk cleanup tool to delete unnecessary files and empty the Recycle bin. Then select Check for Updates in your TurboTax program to resume the update process where it left off

If you can't update your TurboTax for Windows software using the normal update method, you can download and install a manual update file. 

https://ttlc.intuit.com/replies/3301973

10 replies

Answer
June 7, 2019

If your wireless connection is interrupted or isn't working, you won't be able to successfully update TurboTax for Windows. We recommend using a wired, broadband connection with your TurboTax CD/Download software. If you a wired connection available we recommend that you  switch to that.

If downloading updates appears to freeze or stop at 0% or 100%, do not end the downloading process, even if the Task Manager displays "Not Responding." Wait up to 15 minutes before doing anything.

If the Updater closes prematurely while you're checking for updates (usually with an error message or number), run your computer's disk cleanup tool to delete unnecessary files and empty the Recycle bin. Then select Check for Updates in your TurboTax program to resume the update process where it left off

If you can't update your TurboTax for Windows software using the normal update method, you can download and install a manual update file. 

https://ttlc.intuit.com/replies/3301973

Level 2
June 9, 2020

HOW DO I START USING TURBO TAX 2019?

RobertG
Level 12
June 16, 2020

To start using TurboTax 2019 go to this site: https://turbotax.intuit.com/.

 

If you have an account, sign in.

 

If not, create an account.

 

@ben_puterbaugh

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Level 2
June 7, 2019

I found that I needed to open a browser window before starting TurboTax 2018 for Mac as the first program I opened. Without the browser Turbotax seems to pretend to open but then quits. As soon as I opened the browser then TurboTax was able to open and check for updates (which I hope fixed the issue). I am using a wifi connection. 

Level 2
June 29, 2019

yes

Level 2
January 20, 2020
Still won't let me sign in. I click 'Sign In'; the web site URL is posted; then 'Privacy Settings'; and that's it. Goes NO further. Does not request password or anything. Joyce
AkinaLO
Level 15
January 20, 2020

 

If you are having issues logging into your account you can recover your account. To recover your account, you will need to provide either your phone number(recommended), email address, or User ID. Please refer to the following page to recover your account in TurboTax. 

Account Recovery Request for your TurboTax Account

 

Please contact customer support from within TurboTax for further assistance. You can refer to this page for more instructions. https://ttlc.intuit.com/replies/3300041 

If you still feel you require additional assistance, you can contact us at (800) 446-8848

 

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Level 2
February 18, 2020

My 2019 TurboTax program will NOT open. I spent hours yesterday completing it. Please help. This was from the disk, not online.

Level 2
March 10, 2020

Similar problem. Latest windows 10 installed, program was running fine yesterday.  An Update appeared today, now it wont start. Just keeps telling me to switch tasks!!!! Like what? I put quite a bit of time inputting data , I dont want to redo. This is very poor. Doesnt anyone check software updates anymore??

Level 2
April 4, 2020

Same scenario with Windows 10, Intel i7-4500U @1.80GHz, RAM16.0G, 64-bit OS

Following an update on 4thAPR2020, my Turbox 2019 Premier collapsed, error message appeared then it won't open again. I spent 3 hours to cleanup, uninstall, download and reinstall, to my surprise it will not open. 

It is frustrating, with paid money and extra time to deal with such issue which should not happen on a serious product.

Please do provide structural instruction.... time is precious.

Level 2
July 13, 2020

I purchased Turbotax 2019 from Amazon, downloaded it, dragged it to my application as instructed but it won't open. It says, "you can't open the application TurboTax Delux 2019 because it is not responding. Very frustrating particularly, I only have few days to file income tax before the deadline. I called Amazon and they refunded my money and repurchased it again, problem is still the same. I guess, I'll just have to go to the store and purchase it.

Level 2
July 14, 2020

MacOS updated as of 10 Jul 2020, TT as of late March 2020.  Had the same problem -- program would start, detect a pending update, and hang.  I observed that the head processes in the execution stack was not consuming cpu cycles or storage bandwidth, or requesting network I/O.  Stdsig's (SIG_HUP) resulted in the stack immediately exiting clean (exit=0) so I re-started it sandboxed (snitch, kvm, wireshark, audit) and found that it was completing what appeared to be a successful upstream connect, get, download, and (storage) write, but that the last storage I/O was closure of the download cachefile.  It never moved the cachefile to a proper filename nor did it attempt to re-open (ie., the "hang" was the program sitting there with no active filehandle on the updated it just successfully downloaded).  Looked like it has trouble either transitioning from the download phase or in starting the apply-update phase of the normal update cycle.

 

My fix:  disconnect and isolate:

1.  Stop TT (via 'quit' option of taskbar since TT would not open any window or activate any menus other than "Updating", which did nothing).

2.  Set all network interfaces down and non-autostart on next boot.

3.  Clean shutdown, poweroff (this is to prevent a shortcut that Linux and OSX can do on "reboot" depending on your bundle and age, a plain "reboot" is all Windows requires).

4.  Poweron and boot normally.  Verify no networking.

5.  Start TT, it will complain about inability to connect upstream but will then let you proceed.

6.  Main window should now come up.  Re-enable networking and "check for updates" via TT menu as you would normally for a manual update check.

7.  At this point TT behaved normally -- download to cachefile, move to tmpfile, re-open, apply, auto-restart, update installed on restart, main window opened after application of update as per normal ops.

8.  Open previously saved tax file as normal, everything from here out gave no indication of any problem.

Level 2
July 16, 2020

After I updated and paid to efile my state, it rebooted me to the start and now I can’t access my taxes or open Turbo Tax 2019.  To make things worst, my taxes are now late :(.  PLEASE has anyone encountered this problem?

Employee Tax Expert
July 16, 2020

It depends.  

 

As long as you have not mailed your return, you can still change to electronically file your return.

 

See the following for steps to switch from mail to e-file in TurboTax.

 

Steps to switch from mailing return to e-filing return

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Level 2
January 21, 2021

Yup.  Same problem.  For TT2019 and Windows 10 Users, do the following... turn off all anti-virus prior to installation.  Uninstall and reinstall TT2019 as necessary.  Upon reinstallation, locate Turbotax.exe in your Program Files (x86) folder.  Right click on this executable file and open Properties.  Goto Compatibility.  Select to run in compatibility mode for Windows 8.  Windows 10 is a 64-bit program that runs similar bit progams natively.  You must use compatibility mode to run TurboTax 2019 in 32-bit mode because it was written as a 32-bit program.  This is and AV interference are why your program isn't opening, or opens and closes right away.  Add the TuboTax 2019 folder and executable file to your "exceptions" list in your AV software so it will leave it alone. Update your TT2019 SW as needed for the latest forms.  You should be good to go.  Mine is working now.  Don't know if a 64-bit TT2019 version was available?  If not, TT needs to recode their program code base for 64-bit.  Yes, it's expensive...  but it's a must if you want to be around tomorrow.  I shudder at how many people TT is letting walk away when folks have a bad installation experience because they are not compatible with modern Laptop/Workstation Hardware/Software.   Many will return their SW in frustration and seek other SW.  Staying current with today's IT trends is rudimentary to TT's going concern.  Folks will grow wise to overpaying for obsolete software.  Admit I bought/downloaded from AMZN website... wonder if 64-bit was an option somewhere?

Level 2
May 16, 2021

I struggled with the Home & Business for about 8 hours. All I got was "update" and other nonsensical runarounds.

 

I finally Uninstalled TurboTax completely. I did not Repair. Repair did not work.

 

I did a Disk Clean and Reinstalled. 

 

It updated automatically and I am now finally using it after 10 hours of NONSENSE.

 

I think it was possibly Win 10 Updates since I originally installed TurboTax.

Level 2
March 3, 2022

I have been using Turbo Tax since it was invented, I buy the Premier version, and downloaded, I have an i7 computer...I should NOT have problems doing the California return. Can someone help me? Why doesn't turbo tax help me on the phone, I called them...they told me to log in here? I am supposed to have customer service since I bought this at costco!!!

Level 14
March 3, 2022

@barbarac3

 

What is the specific issue you are having?  Are you getting an error message?  Please post what you need assistance with and someone will follow up with the next steps.  

 

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Level 2
March 3, 2022

The state return won't start...I finished my federal return.