Same exact thing happened to me. I spent days, not hours, finishing my return on TurboTax. When it was all done, and I purchased the AuditDefense product it tried to switch back to the program and the program shut down. I have been unable to start it since.
I spent three hours on the phone with TechSupport yesterday and that was completely useless. Try this, try that. Nothing. Then they said, "Oh, if you upgrade your MACBOOK to Catalina it will fix it." I did not want to do this because of incompatibility of Catalina with many programs but in desperation decided to try as it would "fix the problem."
Of course it did not fix the problem. But it created about fifteen new problems for me with programs that are not updated to run 64 bit. THANKS A LOT, TurboTax. You are really pissing me off.
I am about as furious with this company as I can be because they basically gave up yesterday. My 2018 version opens perfectly. The 2019 version will have ICON bounce in the program array at the bottom of the screen then a window starts to open saying it's checking to see if the program is up to day, and then it dies. For some reason if I click on the bouncing ICON on the bottom once or twice then I will get the "updating" window followed by what appears to be the opening screen of the program for about a half second and then it's all gone.
Did I say that I am pissed? WTF, Intuit?
