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Did you change the order of the names on your tax return? Did you transfer 2020 to 2021 but change the order of the names in My Info?
Two possibilities here.
- You changed the order of the names of the tax filers under the "My Info" tab. You can't do that.
- You incorrectly indicated the owner of the W-2 you entered. Delete the W-2's and re-enter them, paying attention to the screen that asks who the W-2 belongs to.
I didn't change the order and I didn't change the W2. This was from the very first question. It asks, did <wife's name> still work for XYZ (with XYZ being my employer). I said no so her employer was the next option so I chose that. I went through a whole bunch of questions about the kids and I chose to manually enter my W2 info. 1st question was my employer's EIN. I enter that, then it comes up with my wife's personal info. It keeps referring to "you" as her and spouse as her. It recognizes that I'm in there somewhere, but not sure where.
Is your wife's name listed first on the return? The software does not know who is sitting at the keyboard. The software will use "you" for whoever is listed first on the return in My Info. Whenever you are working on a joint return, the income screens will have spots with each name by them. You have to be very careful to use the right ones.
No, I'm listed first on the return.
Call for customer support----we cannot see your screen or your return and it is too difficult to sort out what the issue is in the forum.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time daily
I wonder if it was entered wrong last year or in the past? So it transferred over wrong. I would delete all the W2 in the return and enter the W2 manually again. Maybe clear the whole return and NOT transfer from last year.
To try to clear and start over
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
There is a tricky way to clear out transferred info in the Online version. But doing this will also clear out all your current entries. Go to Tax Tools -> Tools -> Transfer from your computer -> Continue -> then Continue without transferring.
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