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taruedebusch
New Member

Turbotax has locked my account wont let me log in

it said that i would be locked out for 15 mins but it been over an hour and i cant get in

1 Best answer

Accepted Solutions
CraigJ
New Member

Turbotax has locked my account wont let me log in

If you're still having trouble, please follow the instructions below to recover your account:

https://ttlc.intuit.com/replies/3300098

View solution in original post

14 Replies
CraigJ
New Member

Turbotax has locked my account wont let me log in

If you're still having trouble, please follow the instructions below to recover your account:

https://ttlc.intuit.com/replies/3300098

sarahross
Returning Member

Turbotax has locked my account wont let me log in

This only works if you are based in the US. I am foreign taxpayer therefore this form cannot be filled out. What's the next approach?

kcottle92683
New Member

Turbotax has locked my account wont let me log in

Yes had to make a new password

CatinaT1
Expert Alumni

Turbotax has locked my account wont let me log in

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
shirleywalker60
Returning Member

Turbotax has locked my account wont let me log in

I am locked out of my TurboTax account for my stimulus payment

DeanM15
Expert Alumni

Turbotax has locked my account wont let me log in

I would try to use the link under the sign in for Forgot User ID or Password. Use this link to contact TurboTax customer service

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Semajrich
Level 1

Turbotax has locked my account wont let me log in

Itsbeen hours and turbo tax keeps tell me I'm locked out after waiting a long tim

Sunshine19731920
Returning Member

Turbotax has locked my account wont let me log in

  • I know all my info and it won't let me log in
  •  
charles211
Returning Member

Turbotax has locked my account wont let me log in

would like my acct unlock please

Irene2805
Expert Alumni

Turbotax has locked my account wont let me log in

Please see the following TurboTax Help article for assistance:  Sign in is temporarily locked

jrmella4
New Member

Turbotax has locked my account wont let me log in

It's awful and there is no live customer service either. All these companies just want to take the money and we don't have that many options.

Irene2805
Expert Alumni

Turbotax has locked my account wont let me log in

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link:  https://support.turbotax.intuit.com/contact/
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

 

@jrmella4​​​​​​​

Multimillion76
Returning Member

Turbotax has locked my account wont let me log in

Turbo tax has locked me out of my account .  I need to fix Payers I.D. # to be able to e-file.  Help me get back in and to fix the problem.  

Cass0317
Intuit Alumni

Turbotax has locked my account wont let me log in

Please click the TurboTax help topic below, for account recovery assistance:

Account Recovery Request for your TurboTax Account

 

If you still need further assistance click the link below to contact us. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

What is the TurboTax phone number?

 

@Multimillion76

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