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Turbotax desktop locks up when I try to e-file my federal and state tax returns. How do I fix this?

 
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3 Replies
CatinaT1
Employee Tax Expert

Turbotax desktop locks up when I try to e-file my federal and state tax returns. How do I fix this?

What do you mean by it locks up?

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hendries
New Member

Turbotax desktop locks up when I try to e-file my federal and state tax returns. How do I fix this?

Mine is doing same thing. Is system overloaded no answers.

MarilynG1
Employee Tax Expert

Turbotax desktop locks up when I try to e-file my federal and state tax returns. How do I fix this?

  • Make sure you run TurboTax (and saved files) on your C drive.
  • Disable all anti-virus software (including modem).
  • Run in Administrator mode
  • Change Security Settings from Medium-High to Medium
  • Perform a Manual Update

Here's more info on Troubleshooting TurboTax Desktop Issues.

 

Try Efiling just your Federal return to see if it may be a State issue.  Here's more info on Filing Federal and State Returns Separately.

 

@hendries 

@cgoldstine 

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