You may need to manually uninstall and reinstall TurboTax.
If doing that does not assist, please follow the steps in this link to troubleshoot the issue. Please comment back if these do not resolve the issue.
There is actually an option to purchase and have a CD sent to you if you prefer.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"