turbotax 2022 asking for keychain item that does not exists

[mjmoo]

I typed in my macbook password and "always allow" 3 times and it stopped doing it

[Katina S]

Please contact us at customer support so we can better assist you.

@mjmoo

[BHolland7]

Hello,

I am having so much difficulty having my keychain password work for 2022. Can you explain what you meant when you said "was able to add 2022 to the entry"?

I am at a total loss on how to get the software to work now.

Thank You.

Barb.

[CarissaM]

Here is a great thread to help you with the keychain in the system. 

Please let us know if you need further assistance. @BHolland7 

[Garlydog]

This worked for me as well.  Adding the TurboTax 2022 app to the key chain entry fixed things.  This is not an acceptable solution though.  Most users do not want to be manually updating Key Chain entries.

[ljbudde123]

This remains a problem.  Intuit still has not fixed it.  The help desk was not much help.  

[VikingJohn]

In the popup dialog box in TurboTax asking for keychain access, there's a small circle with an "i" in it in the lower left.  If you click on that it will open a box for MAC users that will give instructions on how to solve this issue.  I was not able to get any help from TurboTax support that explained how to solve the "keychain request" popup that was blocking my use of TurboTax, but this appears have solved the problem.

[CarissaM]

Thank you for this extra information. This will be beneficial to assisting others through this. @VikingJohn 

[bas1128]

How did you get this to work do you remember at all?   I have been trying for weeks.   I've already bought another version of turbo tax business 2022, deleted the app from the first purchase, then re-installed I'm at wits end.    Any help is appreciated.   I cannot find any p/w in my keychain that they are referring to.   ***sigh

[apo1]

I do not use keychain and have no password for it.   Eventually, I tried the password for opening my computer and that password worked. I then did something to take TurboTax out of keychain.  All is good now but it was strange and difficult getting it to work.  I hope this might help.  

[bas1128]

Thank you for taking time to reply.  I don’t use keychain either in this manner so it’s very puzzling.    I’m trying everything and will keep at it hoping to figure it out.   Thanks again!

[VikingJohn]

I figured it out by trial and error, since I could not get any help from any source.  Here's how: In the popup dialog box in TurboTax asking for keychain access, there's a small circle with an "i" in it in the lower left.  If you click on that it will open a box for MAC users that will give instructions on how to solve this issue.  I was not able to get any help from TurboTax support that explained how to solve the "keychain request" popup that was blocking my use of TurboTax, but this appears have solved the problem.

I hope this helps.

[CarissaM]

We do have a great workaround here, that will help you with the keychain issue. 

Please let us know if we can further assist you. @bas1128 

[ba0708]

This does NOT work!!!!    Please file this I've used Turbo tax for SOOOOOO many years.   This is the last in fact I'm getting used to tax act as I write this I cannot spend hours upon hours upon more hours trying to fix this.

Restarting the computer entering my login p/w and entering allow does not fix this.   Not sure if because I have the most expensive (Business version) or not but it's not working and believe me I have tried.   

Shame on Turbo Tax for  not putting the fix through for this look at how much money they have made off this and they want us to keep trying some rinky dink fix.   Again, very shameful!  ughhhhhh!!! 

Totally unacceptable!

[kgb4]

I had the same issue - couldn't access any menus because TTAX kept asking for a keychain password that never existed and didn't really need, even though there was a keychain entry created by the previous year's TTAX program (which also didn't use a password). Totally rejected my system and login password in the access. It's definately a bug in TTAX; triggered when you import the previous year's data. You should never be locked out of your paid program if a password keychain is inaccessible.

The solution is as you pointed out (thank you) - view the keychain entry (search for intuit), go to its 'access control' tab and drag the new TTAX 2022 app into the list. You'll get prompted for your keychain password but that works. I also dragged my 2021 app into it just in case because I had moved the 2021 app to an archive location (many just delete it) and the existing entry was invalid.