turbo Tax overcharged me

[atsf525]

trying to get refund FROM TURBO TAX, I was over charged and it won't take my order #, says wrong format-

[TiffanyL]

If you believe you were overcharged by TurboTax, you can use the link provided below to reach out for assistance:

Why was I double-charged or billed twice

Below, I also provided a link where you can reach out to TurboTax customer service via phone support:

TurboTax customer service

[Thewallace84]

I was charged for self-employed on one of my W-2s. I'm trying to get a hold of someone to fix it. I think this service is **bleep**ty and you guys are getting 1 star from me. Only fixing the issue is going to change my mind. You have 24 hours to do so.

[VictoriaD75]

If you have not yet filed, you can clear and start over. This will reset your return and allow you to change the version of the software you are using.

To Clear and Start Over your return:

1. Click Tax Tools
2. Click Clear & Start Over
3. Confirm

While this will require you to redo the return in its entirety, it will also delete any and all forms associated with the return.

A 1099-MISC may trigger a self-employment requirement and an upgrade in software.

Please reach out to TurboTax using the contact information in the link below.

What is the TurboTax phone number

[Gina7holland]

[Gina7holland]

How will I know if you received a reply for me? I just sent you two copies of with drawls for the same amount on different days One week apart from each other.

[DoninGA]

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@Gina7holland wrote:

How will I know if you received a reply for me? I just sent you two copies of with drawls for the same amount on different days One week apart from each other.

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This is a TurboTax user community forum.  We have no idea whom you sent the copies of the withdrawals to.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[jr817]

I paid for my son's taxes with my credit card and Turbo Tax charged for business filing and he does not have a business.. I called Turbo Tax they said they would refund me but have seen nothing. I have 2 case numbers and no response.   ANDDD I used the callback service.. when they called back, they hung on me!!!

Absolutely terrible customer service.

[DoninGA]

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@jr817 wrote:

I paid for my son's taxes (Drew Brink) with my credit card and Turbo Tax charged for business filing and he does not have a business.. I called Turbo Tax they said they would refund me but have seen nothing. I have 2 case numbers: # [phone number removed] and [phone number removed].  It was for order # TTWCB231082469.

It has been a very long and I have not heard a word about the credit.

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We do not have access to any user accounts on this forum.

You will need to contact TurboTax support and speak with an agent about this issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[jr817]

I have called, been hung up on.... I'm beyond mad at this point...

Calling in is just ridiculous.. admit a mistake and credit where it needs to be.

[Brodyschafer]

They scammed me as well what did you find out if anything

[CarissaM]

You are commenting on an older thread. Is there anything we can assist you with? @Brodyschafer