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wdwatts
New Member

Try to file, wants to set me up for Plus Benefits, says some of my personal info is missing, only option to go back to my info, all of it is correct, endless loop!?

I get no option to continue and file!
3 Replies
JeanneLO
Intuit Alumni

Try to file, wants to set me up for Plus Benefits, says some of my personal info is missing, only option to go back to my info, all of it is correct, endless loop!?

If you are stuck on a screen in TurboTax or in a loop you may need to log out and restart your computer, then log back in, or try another browser. You may also need to clear your cache and cookies.

 

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@wdwatts

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wdwatts
New Member

Try to file, wants to set me up for Plus Benefits, says some of my personal info is missing, only option to go back to my info, all of it is correct, endless loop!?

Thanks but that's not it. It's a problem with Turbotax and it won't let me past that screen to file!  Can someone fix it?  6th year I've used it and never had this problem before. It thinks I have missing information on the +Plus benefits screen which I don't even want and makes me go to the info screen and go through my entire return, all is good, it's check at the end is good, then the Plus benefits BS again!

MichelleLO
Intuit Alumni

Try to file, wants to set me up for Plus Benefits, says some of my personal info is missing, only option to go back to my info, all of it is correct, endless loop!?

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. 
What is the TurboTax phone number?

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