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mdfoley
Returning Member

Transmission Error

The desktop program says "Your Transmission Didn't Go Through" and the explanation is that "there is an update available for your program.  Before you can e-file you'll need to get the update.  To do this, go to the Turbotax menu and select Check for Updates."  HOWEVER, when I check for updates, it tells me that everything is up-to-date and there are NO updates available.  How can I resolve this?

7 Replies
VolvoGirl
Level 15

Transmission Error

Are you on Windows?  If your program says it's up to date or you can't update it then do the Manual Update.  This has also fixed the State forms not available problem for some users.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

mdfoley
Returning Member

Transmission Error

Thank but, no, I'm on the Mac version.

VolvoGirl
Level 15

Transmission Error

Sorry, then

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

bbblucky
Returning Member

Transmission Error

Same for me, also use Mac version

bbblucky
Returning Member
crkeller
Returning Member

Transmission Error

When I try to send my federal taxes, I get an error message that it was rejected because the AGI dose not match. I checked my AGI and it was correct. What do I do next?

VolvoGirl
Level 15

Transmission Error

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

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