"This license code has already been associated with an account. Please check that account and look for it in Downloads."

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[Janetgioia]

Yes I understand but the license code when used say it’s been used in a different account 

but u used it already in my account 

and my son can’t load via download with number

[Janetgioia]

I’m having the same problem 

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@Janetgioia

[wbriden814]

I never was able to enter the license code. How can I use the license code that came withe the software, there is no cd.

[Janetgioia]

Go in to you account 

go to downloads click in 

pick computer type 

license code will then come up 

[FOREHAWK]

PLEASE GIVE ME THE EXACT PROCEDURE TO GET THIS INSTALLED ON A SECOND COMPUTER  -  I GET THIS MESSAGE This license code has already been associated with an account. Please check that account and look for it in Downloads."

[VolvoGirl]

How did you install it on the first computer?  Even though you can install it 5 times, it seems you can only use the CD 1 time unless you install it on another computer using the other operating system like Mac.  And if you installed from the CD it seems you can not download it from online.  You can't do both CD and download.   See the info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

Or try copying the CD to a usb flash drive.  See SteamTrains post here

https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-install-turbotax-on-my-laptop-via-dow...

[FOREHAWK]

the download are on another computer, how do i check the account and get the download onto 

another computer 

[lanoir]

turbo tax does not allow you to use the cd and then download online to another computer

[BahHumbug]

Exact same issue as seen in these 22 pages of complaints. In December 2022, I bought TT 2022 from a retailer for download. A middleman company immediately sent an email with the download link and 16 digit license code. Installed just fine on my 'existing' laptop. It never asked me to 'sign-in first', so what's on 'existing' is not linked to my online Intuit account. In fact, none of my TT purchases since 2012 show on that account EXCEPT 2021.

Jan 2023 - got a new laptop. My dozens of apps ported just fine - EXCEPT TT - the one that costs me the most each year. 

FAILURE 1) Tried to redownload from middleman, and it said the link was no longer valid.

FAILURE 2) Since my Intuit account showed no 2022 TT existed, downloading via online was also a dead-end.

FAILURE 3) Searched everywhere to just get a DOWNLOAD! After all, I had the 16-digit code from the email and I just needed the file setup. No success.

FAILURE 4) Copied the entire 600M 2022 folder from 'existing' to a thumb drive, then copied that to 'new' and clicked on the install file. It burped, of course, with some nonsense error.

FAILURE 5) Recalled that the Dec2022 download zip file was likely still in 'existing' Windows/Downloads folder. It was, so copied it to the thumbdrive, then to Downloads folder on 'new'.  Went to the PC app executable (vs MAC). Installation on 'new' started, just like on 'existing'. At the end of the install and update process, popup said 'TT will shut down and boot up.' It didn't, of course, but that has been a constant error in every version of TT I've used.

FAILURE 6) Searched Windows, found the newly installed TT2022, booted it up. It asked for the activation code, and I typed it in per the middleman email. BURP!!! "All available activations for that code have been used. Error code 603" - even though this would have only been activation #2.

SO WHAT'S LEFT? Phone support, after ~8 hours of effort. Look, I'm not happy about Intuit always lobbying Congress to avoid tax simplification, but I can deal with that kind of grift. However, I can't deal with BAD UI. In software 20+ years and have seen a lot. THIS SHOULD HAVE BEEN FIXED LONG AGO, INTUIT!

[tim 125]

I tried to download disc unsucessfully because computer was windows 8. i bought a new computer(without disc drive) and when I try to download it says license code is already associated with an account. How do I download on new computer?

[Janetgioia]

I had to call and have them look up the license number

you can use 5 times mine was used once so they gave me new license number 

but think there is a glitch this year and can only use as a disc 

[HeatherPLO]

For this, you will need to give us a call directly and we can issue a download for your computer with no CD drive.  Please reach out using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@tim 125 

[mitchdoggproductions]

To fix this error please follow the instructions below:

Step 1: Please go to www.turbotax.com 

Step 2: Then click on the Do It Yourself Tab on the top menu bar

(The menu bar is located beside intuit TurboTax logo)

Step 3: Select Doing your taxes with a CD download

Step 4: Then click the Access My Downloads link (the link sits above the question below)

Which TurboTax CD/Download product is right for you?

Step 5: After clicking Access My downloads - Log into your account or create a new account. 

Step 6: click downloads

Step 7: Look for the link ENTER YOUR LICENSE CODE HERE in the paragraph below. 

Step 8: Type your license code on the next screen. do not copy and paste the license code here.