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Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

 
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7 Replies
MichelleLO
Intuit Alumni

Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

Please see the the below FAQ for instructions on how to connect to Expert Help:

https://ttlc.intuit.com/replies/6382274

If that does not work, please reach out to a Customer Support Specialist by following the instructions below:

https://ttlc.intuit.com/replies/3300041

Please note: If you are using TurboTax Free Edition, when you select talk to a specialist, you will be asked to add PLUS benefits first.

[edited 03.30.18 - 4:38PM]

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Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

This is not helping - I have no "assistant" or "Expert Help" "icon in the top right"
MichelleLO
Intuit Alumni

Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

I have included an FAQ above for instructions on how to contact customer support.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

I don't see it.
MichelleLO
Intuit Alumni

Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

It is below the first FAQ.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

It is there now, but I'm not using the free edition.  Thanks!
MichelleLO
Intuit Alumni

Where do I find the "expert help"? I'm using a computer with the "Premier" software and have no "assistant" or "Expert Help" "icon in the top right"

You're welcome!
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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