There is an avalanche of reports about Software glitches and malfunctions for the current 2024 Download. Customers have profound software quality, functionality probs

[Kotch]

can't efile MN state tax because it says for 6251 must be filed with the state taxes. Form 6251 is completed and shows in the forms. Why will TurboTax not include it so I can efile?????

[MarilynG1]

Do you see Schedule M1MT, Alternative Minimum Tax, in your Minnesota return?

If you're using TurboTax Online, in the left-side menu, go to Tax Tools > Tools, then choose View Tax Summary from the pop-up menu.

Back at the left-side menu, choose MN Tax Summary.

@Kotch 

[Kotch]

Not using online version, but yes, M1MT is included. However Turbotax will still not let me efile???

[Kotch]

I should clarify. It (M1MT) does not show in the tax summary but in the forms view.

[MarilynG1]

If you believe Minnesota Form M1MT is blocking your State Efile, and you are subject to AMT, try deleting the form in FORMS view and letting it repopulate.

If you haven't filed your Federal return yet, here's info on Filing Federal and State Returns Separately.

You could also try a Manual Update.

Here's how to Contact TurboTax Support for more help.

@Kotch 

[gjkalata]

I have reinstalled after uninstall and this still does NOT work. I have used TurboTax for years and of course the cheaper (pay more) CDless download doesn't Work!

[MarilynG1]

Installing TurboTax from a download can be blocked for several reasons; the most common being anti-virus software (Windows Defender), ad blocking software, McAffee/Norton, even modem software.

Temporarily disable these types of programs, and you should be able to download successfully.

If not, there are some other things to try, such as changing your Internet security settings from Medium-High to Medium, or adding TurboTax to trusted sites.

Since we can't know everyone's individual computer system configurations, its very difficult to determine why you're having download issues, while others are not.

Tech Support can go into your computer to help with this.  Here's how to Contact TurboTax Support.

@ gjkalata 

[blinky44]

Note multiple issues with MN taxes, miscalculates standard deduction versus itemized deduction choice based on how much you donate to charity. Also, if you have a Medicaid waiver subtraction it will use the waiver amount in the joint marriage credit giving you an additional $200 credit when you really don't qualify. I am amazed at how many issues I have found just by comparing to the IRS recommended sort of free online sites. It is now 3/2/2025 and as so many long-time users have commented this year is the worst we have ever seen, and the solutions are so slow coming. I am pretty sure at this point I am done with Turbotax going forward.

[blinky44]

I think you should take the time to look at all the comments about installation. In many cases there are no solutions. Those people who have reached out for help this year have also constantly found that there really is no quality response. TurboTax support as well as software quality seem to be gone, and I believe their choice to focus on AI going forward is going to cost them all of their long-term users. I talk with those who are 30+ years younger than me, and they just laugh and say anyone who uses the paid for solutions really are missing the quality of the IRS recommended solutions. Personally, I would have never believed those comments before this year because I have never really had major issues and if I had a minor one a quick phone call or chat got me a solution or a timeframe for the repair.

[Lexylu125]

The investment section of the income area is extremely hard to use.  If you click on  a section to review, it opens but jumps back to the top of the list.  UI shows previous financial institution from last year but when you click it it is blank and you have to search for this institution.  So what's the point?

In the edit area, there is a slide bar at the bottom of the next screen that you can't see unless you look really hard.  If you slide you can see the edit button.  Once inside it is not readily apparent what needs to be reviewed.  I think there is a bug that highlights all transactions to be review in the stock sale section.  What a pain.  I have used TT for many, many years.  I'm about to change.  The interface is terrible now!!!

[bettypaystaxes]

Re: assigning ownership of an asset in TT. 

It was noted that it is important to assign ownership of an asset in TT when filing jointly. However, when downloading information, TT defaults to the primary SS number, even if that is wrong. It must then be corrected. 

[Frustrated loyal customer]

I have been using   TurboTax for many, many years.

It seems that TurboTax is getting worse year after year.

Customer support is the worst. They email your issues to behind-the-scenes tech person who answers and try to guess your problem. What waste of time.

Today I wasted 2 hours and 24 minutes on the phone with a bunch of customer service people who were apparently just trying to guess what might be wrong. Each of them had me do all the same things the others had, over and over again.

After 2 hours and 24 minutes we all gave up. That time is in addition to the 25 minutes it took me to get someone on the phone in the first place, along with all the time I wasted trying to get the program to run over several days before I gave up and called. 

BTW, TurboTax  won't allow you to process payment to download additional state 

So. After all these years I can no longer use TurboTax?

This level of customer service and disrespect for the customer's time is, quite frankly and quite honestly, the worst I have ever seen. Extremely disappointing.

[skydealer]

Had the same problem here.  I'm running Win11pro on an Alienware PC with enough power to handle anything.  Everything updated to the latest drivers, no conflicts or anything like that.  It's a clean machine in tiptop shape.

Installed TT Home&Business, did the updates as it always does.  Most all of the inputs on personal income was nothing but a white screen with the spinning wheel next to the cursor. 

Killed all Intuit processes in task manager & restarted program - no difference.
Switched users and switched back - no difference.

Ran in administrator mode - no difference.
Ran in compatibility mode - no difference.

One thing I did notice was that I could not open Google Chrome (which is also the latest version) while the TurboTax program was running.  I had to completely reboot my machine and then open Chrome first before starting the TurboTax software.

That seemed like a hokey workaround, but at least it is working for now... at least with my fiasco.

[GaryS4]

I totally agree with you. Though I have used TurboTax (Premium) for several years now, I was appalled at how this year's Dividends & Interest entry screens were implemented. Extremely convoluted and unnecessarily time-consuming. Then, when I tried to enter my RMD information, I was even more frustrated. Basic tax code allows you to meet you RMD obligations from any or all of your tax-deferred accounts. TurboTax didn't provide for a way to accurately or easily report this info. I had to call their Tech Support for help. The Support person was excellent, but the call still took her a half hour figuring out a solution. But the solution was a "kluge" - a clunky work-around to something that has been standard tax law for years. Finally, I live in Washington State which has no state income tax.  In the past, TurboTax recognized early on in the process that I don't need to complete a State return. This year, I had to specify several times that "NO", I don't need to complete a state return. By the time I was almost ready to e-file my return, I decided I no longer had enough confidence in TurboTax to do so. So I purchased their (much less expensive) competitor's tax software. It was worth every penny. And the problems I had with TurboTax were non-existent and I completed and filed my return in a much-shorter period of time. I plan to stick with that competitor's tax software going forward. Very disappointed with TurboTax.

[Cliff_Thurber]

I have a somewhat similar problem. I have two 1099-R’s for which the distribution is mostly non-taxable but part is taxable. I enter that information into TurboTax but TurboTax fails to compute the tax on the taxable portion. My “solution” is to enter four 1099-R’s, two for each of the original 1099-R’s, one including the non-taxable portion and the other including the taxable portion. I am entering notes of explanation and hoping the IRS doesn’t audit me or delay my refund because of this bug in TurboTax.

Can anyone suggest a better fix?