I have been using TurboTax for many, many years.
It seems that TurboTax is getting worse year after year.
Customer support is the worst. They email your issues to behind-the-scenes tech person who answers and try to guess your problem. What waste of time.
Today I wasted 2 hours and 24 minutes on the phone with a bunch of customer service people who were apparently just trying to guess what might be wrong. Each of them had me do all the same things the others had, over and over again.
After 2 hours and 24 minutes we all gave up. That time is in addition to the 25 minutes it took me to get someone on the phone in the first place, along with all the time I wasted trying to get the program to run over several days before I gave up and called.
BTW, TurboTax won't allow you to process payment to download additional state
So. After all these years I can no longer use TurboTax?
This level of customer service and disrespect for the customer's time is, quite frankly and quite honestly, the worst I have ever seen. Extremely disappointing.
