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There is a tech problem with the turbo tax app

 
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7 Replies
DonnaLO
Expert Alumni

There is a tech problem with the turbo tax app

If you can please explain the problem you are having we can attempt to assist you in this public forum or 

 contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

 

 

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kkskye13
New Member

There is a tech problem with the turbo tax app

It will not download my prior w2 and it adds multiple empty w2.  It is behaving as if it has the w2

SForrestLO
Intuit Alumni

There is a tech problem with the turbo tax app

@kkskye13

 

Please see this Turbo Tax FAQ on how to edit your W-2 information. Edit or remove a W-2

 

This Turbo Tax FAQ will show you how to add a W-2 in the app. Add a W-2

 

Try uninstalling and reinstalling the app. This may help. It is possible that the site is getting more requests than what it is designed to handle due to extraordinary circumstances. If it does not work, you may have to use Turbo Tax online. 

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There is a tech problem with the turbo tax app

I have not entered any data and it keeps saying "calculating" and spinning.  I previously used Turbotax with a PC, but now am on a Mac, aren't my ps

ast returns in the cloud so that I don't have to start from scratch?

 

CarissaM
Intuit Alumni

There is a tech problem with the turbo tax app

No. If you previously filed using the desktop version, you can follow the instructions here to import the prior year return. @wschwartz66

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There is a tech problem with the turbo tax app

@wschwartz66   Are you using the Desktop program?  In the Desktop program your returns are only on that computer and not stored or saved online, even if you efiled them.

 

You need the tax file ending in .tax2020 to transfer into 2021.  You need to copy that file from the Windows computer.

 

To move Windows to Mac......

Your tax files end in .tax or .tax2020, tax2019, or .tax2018 etc.  They should be in your Documents in a Turbo Tax folder.  You should also have the pdf files of each year.  Or search your computer for all files ending in .tax.  Also if you haven't done it,  I would open each year in the program and save it as a PDF file, go to File-Save to PDF so you don't need the program installed to view or print your return in the future like to get a mortgage or loan, etc.

 

What I would do is just copy the whole Turbo Tax folder that is under your Documents.  That should be where the .tax files and pdf files are stored.  Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them.   Then on the new computer copy the folder (or files) from the flash drive to your Documents folder.

 

If you are moving to a Mac from Windows or to Windows from Mac you will need to install the right program.  If you have the CD it has both windows and Mac programs on it.  If you downloaded the program you might need to call in and ask for the other download.  Unless you have both downloads in your account already.

 

To Transfer from windows See Transferring from Windows

https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-transfer-last-year-s-return-into-the-t...

rsegree
New Member

There is a tech problem with the turbo tax app

How to stop calculating from spinning?

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