The IRS sent me a letter stating I didn’t pay my federal taxes even though I did. I have proof on my credit card that I did pay my federal taxes. What do I do?

[acoolman245]

What should I do to fix this problem? I’ve called the IRS multiple times and they don’t know what’s going on or how to help me and they keep telling me to call Turbotax and they apparently can’t help me either.

[xmasbaby0]

TurboTax never knows how, when or even if you paid your tax due to the IRS, so TT cannot help.   Your letter from the IRS must tell you what to do if you disagree and you have proof that you paid your federal tax.   Does your credit card statement show that the amount you paid is the amount shown on line 37 of your Form 1040?   Or is the amount you are seeing on your credit card statement the amount for paying your TurboTax fees?   Make sure you know what you are seeing on your credit card statement.

[acoolman245]

My credit card statement states the day I paid my taxes, I have the date and the amount I paid digitally. If Trubotax can’t help me then why does the IRS keep telling me to call them then? And if Turbotax can’t help what can I do to show proof that I paid my federal taxes? because the IRS doesn’t know how to help and I keep going back and forth with everyone. 

[fanfare]

sounds like you need a more detailed confirmation from the credit card company that you can present to the IRS. Try asking for a transaction number.

@acoolman245 

[xmasbaby0]

TurboTax only passes your credit card information on to the IRS.  TT never knows if the tax was paid, or if your credit card was declined, etc.  The IRS does not provide any information whatsoever to TurboTax after you file your tax return, so it is puzzling to hear that someone at the IRS is telling you to get help from TurboTax.   TurboTax is merely the company that provided software for you to prepare a "do-it-yourself" tax return.   TT never gets any followup information or updates from the IRS, and the IRS will not allow TurboTax to intercede on your behalf, nor will the IRS tell TurboTax anything about your tax return or your tax due or refund, or about any changes they might have made to your return.   This is a matter for you to sort out with your credit card company and the IRS.