TurboTax only passes your credit card information on to the IRS. TT never knows if the tax was paid, or if your credit card was declined, etc. The IRS does not provide any information whatsoever to TurboTax after you file your tax return, so it is puzzling to hear that someone at the IRS is telling you to get help from TurboTax. TurboTax is merely the company that provided software for you to prepare a "do-it-yourself" tax return. TT never gets any followup information or updates from the IRS, and the IRS will not allow TurboTax to intercede on your behalf, nor will the IRS tell TurboTax anything about your tax return or your tax due or refund, or about any changes they might have made to your return. This is a matter for you to sort out with your credit card company and the IRS.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
