Get your taxes done using TurboTax

My credit card statement states the day I paid my taxes, I have the date and the amount I paid digitally. If Trubotax can’t help me then why does the IRS keep telling me to call them then? And if Turbotax can’t help what can I do to show proof that I paid my federal taxes? because the IRS doesn’t know how to help and I keep going back and forth with everyone.