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KimmerC81
New Member

Stuck in loop. after entering bank info. Can’t get to Step 3.

 
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1 Reply
EbonyL122824
Intuit Alumni

Stuck in loop. after entering bank info. Can’t get to Step 3.

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

You may also try using another browser or using the phone app if the above does not work.

https://turbotax.intuit.com/personal-taxes/mobile-apps/turbotax/

 

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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