State forms will not download

[TooManyTaxes]

Does anyone have any tricks to make this work, without me having to call customer support?  (which I cannot do given weekend and holiday).

2018 Turbo Tax Deluxe for Windows

I reinstalled on a new computer.  

The "Let's Download Your Free State" does not work.   It recognizes that I previously downloaded NY, when I check the box and click "Download Now" , I just loop back to the "Let's take care of your state taxes" page.

It seems very similar to the issue Mac users were having last month, so I tried all those fixes - no luck.  Could not find a download of the NY forms hiding anywhere in the TurboTax install directory.

[Critter]

Find your TurboTax for Windows software download

We recommend downloading your TurboTax for Windows software to your Desktop or Downloads folder so you can find it easily.

You can also search your system for the file:

• TurboTax Basic through Business: Search for w_turbotax
• TurboTax State: Search for w_state(replace state with the actual state name, e.g. w_ohio, w_new_york, etc.)

Still can't find it? Then download it again and save it to where you know you can find it – your desktop is a good place.

Related Information:

• How do I install the TurboTax software for Windows?
• How do I download the software I purchased at TurboTax.com?
• Troubleshoot TurboTax for Windows Download Issues
• Find your TurboTax for Mac software download

[TooManyTaxes]

Thanks for the reply, but that guidance does not help. 

1) I have the TurboTax Deluxe download and it is installed. 

2) I also have access to a second state that I purchased. 

3) What I cannot get is NY, which was my first state, the free state, when I first used the software.  

I'd even pay to get the **bleep** thing, but I'm in this catch-22 where TurboTax knows that NY and PA are both paid for in my account, but when I click 'Download' on the pop-up window it does nothing.  I can't even buy NY, because it thinks I already have it.

[TooManyTaxes · Accepted solution]

So to close this one out, the only remedy was to wait a week until I could call within the customer service hours, spend an hour on the phone with a rep, and finally get them to give me a download code for the free state.

[sstotts19]

I have called in to support and spent well over an hour on trying to fix the issue - even the download codes for a state install did not function.  Then I was disconnected - never called me back - and when I called in, service hours were listed as over.   TWICE this has happened and still NO state download that I have already paid for. 

Guessing I will have to call in again today --- hours on phone --- hope for a solution this third time but 

I am seriously considering switching to H and R block software today. 

[GabiU]

I reached out to you in a private message! 
Thank you for your response. 

[dakotacrystal]

Any luck downloading your state?  I have uninstalled, reinstalled....  I don't have hours to call them because I work hours they work.

[JamikaLO]

You can try the steps in this FAQ article to help with downloading the state return.

[Knyewest]

I am having the same difficulties. This issue also plagued me with the 2018 returns. I spent hours upon hours with specialists. 

Multiple state returns requried to be filed, preparation of free state works fine. I just purchased 2 additional states. When DOWNLOAD is selected, nothing happens. We end up at the YOUR STATE RETURNS page with START next to the states I've already purchased.

When START is selected, I get brought through the whole purchase a new state process again. I have the abillity to "CHECK THE BOX NEXT TO EACH STATE TO ADD IT TO YOUR RETURN.  YOU WONT BE CHARGED FOR THIS."

Select DOWNLOAD NOW and then the same loop happens all over again. Back at YOUR STATE RETURNS with START next to these states I have already paid for, but have NOT downloaded.

[KathrynG3]

If the state is not populating, start by

• Clearing your cache and cookies (the link describes the specific steps for different browsers)
  • Sign out of TurboTax
  • In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
  • Close your browser window
  • Re-open TurboTax, preferably in Chrome

Then, I recommend either re-downloading the State,** OR doing a manual update.

**for Windows; for Mac

Please check that your device meets system requirements. If it does not, the CD can download on up to 5 devices, so I recommend trying on another device.

A link about Installing CD/Download

[finntaxes15]

can't believe no customer service on weekends and holidays! Don't they know that's when people are working on this? Bad customer experience

[Alfred5]

Apparently this problem has still not been solved for TurboTax 2020

I am unable to download state tax forms

And like the others on this post, I too do not want to spend countless hours with customer support

Please send me, and all your users, a real solution to this problem.

[fanfare]

You should wait until January to go for the state program.

And make sure you name your resident state as your free download selection.

[Mike9241]

the real solution is for Congress not to change the tax laws and forms because the changes not only affect the federal forms but also many state returns that use the data from federal forms. some federal forms won't be ready until mid-February.  just this year instead of form 1099-misc for independent contractors there's a new form 1099-NEC.  write your Congress people. 

[NCperson]

I had the same problem..... 

but as soon as my state was available (Dec 23), the problem cleared up...or the update that occurred Wednesday night / Thursday morning solved it.