State forms will not download

Does anyone have any tricks to make this work, without me having to call customer support?  (which I cannot do given weekend and holiday).

 

2018 Turbo Tax Deluxe for Windows

I reinstalled on a new computer.  

The "Let's Download Your Free State" does not work.   It recognizes that I previously downloaded NY, when I check the box and click "Download Now" , I just loop back to the "Let's take care of your state taxes" page.

 

It seems very similar to the issue Mac users were having last month, so I tried all those fixes - no luck.  Could not find a download of the NY forms hiding anywhere in the TurboTax install directory.