Thanks for the reply, but that guidance does not help.
1) I have the TurboTax Deluxe download and it is installed.
2) I also have access to a second state that I purchased.
3) What I cannot get is NY, which was my first state, the free state, when I first used the software.
I'd even pay to get the **bleep** thing, but I'm in this catch-22 where TurboTax knows that NY and PA are both paid for in my account, but when I click 'Download' on the pop-up window it does nothing. I can't even buy NY, because it thinks I already have it.
