If the state is not populating, start by
- Clearing your cache and cookies (the link describes the specific steps for different browsers)
- Sign out of TurboTax
- In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
- Close your browser window
- Re-open TurboTax, preferably in Chrome
Then, I recommend either re-downloading the State,** OR doing a manual update.
**for Windows; for Mac
Please check that your device meets system requirements. If it does not, the CD can download on up to 5 devices, so I recommend trying on another device.
A link about Installing CD/Download
