I have called in to support and spent well over an hour on trying to fix the issue - even the download codes for a state install did not function. Then I was disconnected - never called me back - and when I called in, service hours were listed as over. TWICE this has happened and still NO state download that I have already paid for.
Guessing I will have to call in again today --- hours on phone --- hope for a solution this third time but
I am seriously considering switching to H and R block software today.
