Says email is missing in personal info. have verified email in account but still wont let file

[macmurray]

says before can place order need to complete personal info.  says missing email.

[Fuzz556]

Experiencing the same issue.  Followed all the instructions in the community forum and it’s not working. 

[CatinaT1]

Can you send a screen shot of what you are seeing?

[zwroty2019]

The same problem here. Tells me that email is missing, but I have one verified in the account. Also, when I click on the link it takes me to My Info section on the Tax return where there is no box to add email. Frustrating.

[badwolf1965]

Problem: Verifying your order says an email is missing from the "My Info" section, but there is no place to enter an email there.

SOLUTION 1 assumes you have an unverified address:  https://ttlc.intuit.com/community/electronic-filing/help/why-am-i-being-asked-for-my-email-before-i-...

(Many shoutouts to @VolvoGirl for posting!)

SOLUTION 2 worked for me when solution 1 did not because my email address was already verified: 

1. Log into TurboTax.
2. Select Intuit Account near the bottom of the left menu.
3. On the Intuit Account site, select Sign in & Security.
4. Change the email address to a different address (if you have more than one email address already, use a different one; you may need to create a new email account if you do not have a bazillion as I do.)
5. Open the email notification that is sent to the new email you entered, and follow the instructions to confirm this address.
6. Return to TurboTax and select File from the left menu.
7. LATER, deal with the "Your username and email do not match" message you get on your Intuit Account screen. 

I hope this works for you, too!