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Level 1

Question

How to reset password if old password is lost?

Forum|Forum|7 years ago
June 4, 2019
8 replies
105 views

No text available

Jim5769

Level 2

You probably can't right now, because the site is just sending people in loops. If you tell it you forgot your password and have it send you a verification code, you enter the code and then it asks you for your current password--which if you had you wouldn't have needed the verification code. One of the other things it is doing is just sending you an email with your User ID and a link to reset your password. In both cases, it then sends you to an Account Recovery Page with a form that is only for people who are changing email addresses, not for people trying to reset passwords. The form requires you to enter an old AND new email address, and they can't match.

ibigbody

Level 2

How do I reset my user ID

DawnC

Level 15

To recover your user ID or password:

Go to the account recovery page.
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.

Once you're done, we'll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

If you’re still unable to recover your account, select Try something else on the Account Recovery page. We'll ask additional questions to verify your identity.

Keep in mind: Once you're back in your account, we recommend you enter or update your phone number. This increases your account security and makes it easier to recovery your account.

(If you're looking to access a prior year return, go here.) @ibigbody

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ogod1234

Level 2

Please help me change my password

ToddL99

Level 13

See How do I change my TurboTax login (user ID or password)? for instructions on changing your password. You need your old password to do this.

If you can't remember your old password, see How can I change my password if I don't know it?

@ogod1234

Gramphil79

Level 2

HELP I AM HAVING A TERRIBLE TIME TRYING TO RESET MY PASSWORD. I HAVE BEEN AT IT FOR 3 hours

Critter-3

Level 15

How do I access my password protected TurboTax Desktop file if I forgot the password?

TurboTax offers the ability to password protect your tax files in both Windows and Mac. If you forget the password, here are a few ways you can attempt to recover access to your file.

Select Forgot Password in the password request pop-up to answer your security question. That will get you back in. Once you're back in, you can select Password from the File menu if you want to update or remove your password altogether.

Mac not using Keychain

If you haven't given TurboTax Keychain access, you can select Forgot Password in the password request pop-up to answer your security question. That'll get you back in. Once you're back in, you can select Password Encrypt from the File menu if you want to update or remove your password altogether.

Mac using Keychain

In some rare cases if you've given Keychain access to TurboTax, you can go to Applications > Other > Keychain access > Keychains > Login > Category > Passwords > find Intuit or TurboTax and right-click Get Info > Attributes > Show Password.

You will be prompted for your Mac password and it'll show you the password you used to encrypt your TurboTax file. This is may not work for all users.

Disclaimer

Password protection of TurboTax CD/Download files is set by the user. TurboTax can't assist in unlocking the file or removing the encryption. If these steps don't help, you'll need to start over in a new file.

SLN98258

FAQ's :

https://ttlc.intuit.com/questions/2565836-how-can-i-protect-the-tax-files-on-my-computer

https://ttlc.intuit.com/questions/1900629-how-do-i-password-protect-my-tax-file-in-the-turbotax-for-windows-software

https://ttlc.intuit.com/questions/1914893-how-do-i-password-protect-my-tax-file-in-the-turbotax-for-mac-software

Why am I getting a password reset option every time I log in to TurboTax Online?

Some customers are experiencing a request to reset their password every time they attempt to log in to TurboTax Online.

Try this

In many cases this is occurring because an incorrect user id is being used to attempt to login. This is occurring because your browser remembers certain information and as you begin to type your user id it pre-fills the incorrect user id. Please try the steps below to determine if this is what is causing the password reset.

Go to the Login screen on TurboTax.com and select the I forgot my User ID or password option to sign back into your account.
Once you successfully reset your password and get logged into your account select My Account > Account Settings.
Once in account settings select Profile and verify your User ID

https://ttlc.intuit.com/replies/5653705

Phoebe668

Level 2

I need to reset my password