Why am I being charged to file a state return after I purchased turbotax deluxe?

[DreaR]

You can efile your federal for free but you have to pay to efile your state tax.  That is why it is prompting you to pay for it. 

[jmhsrv]

This is BS - the Deluxe version of TT clearly states FREE STATE FILING

[RudyValley]

I have the same question.  I specifically purchased the TurboTax Deluxe with State Return included (one State).

I am now trying to E-File my Federal and State returns, and it is wanting to charge me $20 for the State Return to be E-Filed. Something is wrong.

[KatrinaLO]

To see what you are being charged for please follow the instructions in the following FAQ. https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...  

If you have not yet filed your tax return, then proceed to follow the directions in the FAQ below to remove all unwanted add-ons.  

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

[RudyValley]

Thanks for your reply, but I am not using TurboTax Online.  I purchased the product, received it and downloaded on my PC, just like I have done for many years.  I specifically purchased the Deluxe version that included one Free State Return E-File.  So why am I being asked to pay $20?  I had to enter the License Code of the product to download it.  That License Code should identify my SW as one that includes the one Free E-File for a State Return.  I need TurboTax to Explain why this is happening and what needs to be done to correct it.

What phone number do I call to reach a human being that can assist?

[DoninGA]

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@RudyValley wrote:

Thanks for your reply, but I am not using TurboTax Online.  I purchased the product, received it and downloaded on my PC, just like I have done for many years.  I specifically purchased the Deluxe version that included one Free State Return E-File.  So why am I being asked to pay $20?  I had to enter the License Code of the product to download it.  That License Code should identify my SW as one that includes the one Free E-File for a State Return.  I need TurboTax to Explain why this is happening and what needs to be done to correct it.

What phone number do I call to reach a human being that can assist?

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There is one free state program download if you purchased the Deluxe desktop edition or higher.  This does not include and has not included a free state e-file when using the desktop editions for at least the last ten years or longer.  

The current e-file charge for state tax return when using the desktop editions is $20.  The price increases to $25 on March 1.  You can avoid the e-file charge by printing and mailing the state tax return.

[019283ba]

Totally false advertising, and it leaves a really bad taste in my mouth.  It would be a much better business decision to be upfront about costs and avoid deception.  You made an extra $20 off me this year, Turbotax, but lost the $60+ I would have spent next year. It's too bad, because otherwise I really like and appreciate the services Turbotax offers.  

[Zitam-42]

Why am I being charged $25 to e-file the first State return? I bought Home & Business that stated the first State e-file is free. 

[DoninGA]

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@Zitam-42 wrote:

Why am I being charged $25 to e-file the first State return? I bought Home & Business that stated the first State e-file is free. 

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There is one free state program download if you purchased the Deluxe desktop edition or higher.  This does not include and has not included a free state e-file when using the desktop editions for at least the last ten years or longer.  

The current e-file charge for state tax return when using the desktop editions is $25.  The e-file fee can be avoided by printing and mailing the state tax return.

Go to this TurboTax website for the desktop CD/Download editions and click on the link directly below the price - https://turbotax.intuit.com/personal-taxes/cd-download/

 1 state download. State e-file additional

[srrrrr]

So, the original question was "WHY am I being charged to e-file the state return?"

Who charges this fee?  Is it Turbo Tax?  Is it the state?  Where is this money going? 

WHY is it included to efile the federal, but there is a charge to efile the state???

I always mail mine in to avoid this fee, but as many others have stated- this is regressive in this day and age, and wasteful of paper, etc.   

[SForrestLO]

Please visit our website Turbotax.com. Click on the blue hyperlink that says 1 state download. State e-file additional located under the product you selected.  This will provide the cost of the state and e-filing. 

https://turbotax.intuit.com/personal-taxes/online/deluxe.jsp

What is included in TurboTax CD/Download

Free Federal E-file Included — Free e-file of your federal tax return is included with your purchase of TurboTax CD/Download.

E-file Multiple Returns — Prepare and e-file up to five (5) federal tax returns at no additional cost. (This is the maximum returns limit set by the IRS.)

E-file State Return(s) — E-file your state return(s) for only $24.99 per state return.** You may e-file up to three (3) state returns per federal tax return.

or Print and Mail Your Return(s) — Print as many copies of your federal and state returns as you need for free when you purchase TurboTax CD/Download.

@srrrrr

[srrrrr]

This is completely not responsive to the question. 

Yes, we're aware there is a fee to e-file the state forms. 

Please reread the questions

[EbonyL122824]

Yes, the fee is charged by TurboTax. To avoid the fee, visit your state department's website for options. Please use this link to contact Customer Support if you need further assistance as we are not able to assist with or discuss billing issues here in the community.

@srrrrr

[abitsheepish]

This is complete BS. Paying for Deluxe is entirely a scam and I will never be purchasing it again.  Turbo tried to charge me an extra $20 to eFile with my state when I can eFile with my state FOR FREE. Just complete lies. I've enjoyed using TurboTax over the years, but I think I've about had it with all these hidden fees.  Say goodbye to my future monies.