Thanks for your reply, but I am not using TurboTax Online. I purchased the product, received it and downloaded on my PC, just like I have done for many years. I specifically purchased the Deluxe version that included one Free State Return E-File. So why am I being asked to pay $20? I had to enter the License Code of the product to download it. That License Code should identify my SW as one that includes the one Free E-File for a State Return. I need TurboTax to Explain why this is happening and what needs to be done to correct it.
What phone number do I call to reach a human being that can assist?
