Why was I not asked to enter my license code? I cannot find where to enter it. I cannot import last years personal information. can see the return but it is grayed out.

[DoninGA]

When installing the TurboTax 2019 desktop software from a CD or Download - https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971

[VolvoGirl]

Did you get the program installed?  From the download or the CD?  Windows or Mac?  Try reinstalling it.  It should ask for the code during installation.  Here's some FAQ about the Code, but it doesn't say where to enter it.

What is a License Code and why do I need one?

https://ttlc.intuit.com/community/tax-topics/help/why-am-i-being-asked-for-a-license-code/01/872421

Where is the License Code?

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

My Code doesn't work

https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966

[VolvoGirl]

@DoninGA   Thanks for the new FAQ.  I didn't have that one yet.

[zips]

I have reinstalled the software three times but it never asks me for the license code. Cannot import from last year's return. The program seems to be working other wise.

[DoninGA]

You are installing the 2019 TurboTax software and not some prior year software, correct?

If you are installing the 2019 software and you cannot see where to enter the license code then contact TurboTax support on Monday for assistance.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[dchartny]

I did not communicate with Turbotax in November 2019

[dchartny]

Give me a phone number to call for discussion

[MichelleLO]

Please see the below TurboTax FAQ for information on how to contact Customer Support via telephone:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[beryltilley]

I cannot import last years tax info. Last years return is not highlighted so cannot import it

[vhawkinsjr]

Re: Why was I not asked to enter my license code? I cannot find where to enter it. I cannot import last years personal information. can see the return but it is grayed out.

[AkinaLO]

If you continue to have issues, please contact TurboTax support for assistance.   

What is the TurboTax phone number?