Why is TurboTax charging me for service when I was a member of the military in 2021? I didn't use live

[DoninGA]

When you entered your personal information in the My Info section of the program did you indicate that you are active military?

Have you entered a military W-2 for income in the W-2 section of the program?  

After entering the W-2 on the screen Let's check for uncommon situations did you check the box Active military duty?

[tonsofmuscles]

I have entered all those things, albeit I am National Guard and not active duty.  I included my enlisted rank as well, and I am still being charged $108 to file federal and state.  Is it because my W2 is coming from DFAS and doesn't say "National Guard" or something on it?

[DoninGA]

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@tonsofmuscles wrote:

I have entered all those things, albeit I am National Guard and not active duty.  I included my enlisted rank as well, and I am still being charged $108 to file federal and state.  Is it because my W2 is coming from DFAS and doesn't say "National Guard" or something on it?

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The program uses the EIN on the W-2 to verify that it is a military W-2.  Since you received the W-2 from DFAS it should recognize the W-2 as being military.

Contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax