Re: Why is my code not working and how do I fix it?

rsb72p · ‎April 15, 2021

i downloaded this and just updated it today. i need to activate my software

JotikaT2 · ‎April 15, 2021

Please see the following link if you are trying to get the licensing code. The link provides additional information and a link to contact us if you are still having issues.

Licensing code for software

@rsb72p

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D5529W · ‎April 16, 2021

Why is my code not working? I'm using TurboTax Home & Business.

D5529W · ‎April 16, 2021

No I didn't

soukupdt · ‎April 16, 2021

I downloaded the software I purchased, however when I go to open it I get a blank box that says 2020 activation appears but nothing to click on appears and the software does not launch.

mesquitebean · ‎April 16, 2021

@soukupdt wrote:
I downloaded the software I purchased, however when I go to open it I get a blank box that says 2020 activation appears but nothing to click on appears and the software does not launch.

Are you using the Windows version? If so, at the end of installation a blank or partially-blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".

First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. Once you get the license activated, you can revert your resolution setting back like it was.

lemaycj · ‎April 16, 2021

It says that I have maximized the code to open. I only have it on one computer.

mesquitebean · ‎April 16, 2021

@lemaycj wrote:
It says that I have maximized the code to open. I only have it on one computer.

If TurboTax software is asking you to reactivate, here's a possible cause:

It can often be due to a USB drive or device that has changed since you installed TurboTax, such as a thumb drive, other external drive, USB printer, etc.

If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then unplug (or turn off) the USB drive/device, and then try launching the TurboTax program again. See if that solves the problem. Or try it the other way around. i.e., if you had a USB drive/device plugged in initially when you installed TurboTax originally, but don't now, then plug that USB drive/device back in and try.

It can work both ways depending on what the system config was like at initial activation.

That happened to me one day when I forgot I had a USB thumb drive plugged in. TurboTax asked me to reactivate, but once I removed the thumb drive, TurboTax launched normally.

Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.

JayFlowWil · ‎April 17, 2021

I don't know what you are talking about. I bought an item , TurboTax Deluxe 2020. When installed it's a 2019 version.

JayFlowWil · ‎April 17, 2021

I already explained it.

JayFlowWil · ‎April 17, 2021

This is ridiculous. I'm not getting any help. I give up.

DoninGA · ‎April 17, 2021

@JayFlowWil wrote:

This is ridiculous. I'm not getting any help. I give up.

This is not a chat room. You have to wait for someone to see your message and answer. Posting in the middle of a thread instead of creating a new question is not the way to get attention to your problem.

If you ordered and paid for the 2020 software from TurboTax using this website - https://turbotax.intuit.com/personal-taxes/cd-download/

It should have been for tax year 2020. If for some reason you received the software for tax year 2019 then contact TurboTax support so they can assist you in getting the correct software.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax