How do you get in touch with turbo tax to ask a real question?

[pwickenhauser]

This is the second year that Illinois has calculated a different ratio of out of state to total income.  Is there something different in the calculation between TurboTax and the state?

[NCperson]

@pwickenhauser - can you be more specific? what ratio did TT use? what ratio did Ilinois use (I presume you received a letter from the state? what did it say?)  Can you give the numerator and denominator that was used by TT and by Illinois? 

[Mike9241]

what lines? if IL furnished details, then you compare the Turbotax CR to the IL CR to see what number they changed. 

for a full year resident line 43 would change. for that to change Illinois changed some amount in column A or B since we have no access your. you will need to provide us with details

for part-year resident it would be line 45.

if you work in Illinois but telecommute for work in states that tax income earned as a telecommuter, Illinois deems the wages paid by the company in the telecommuting state as Illinois wages and thus 0 would be proper for column b non-Illinois wages.

[NCperson]

@Mike9241 - Turbo Tax and Illinois should be consistent - that is the issue - otherwise, Turbo Tax has a "bug", but agreed OP has not provided enough detail to come to any conclusion. 

[pwickenhauser]

The Ratio is found on line 53.  Illinois changed line 15, Tax paid to another state, reducing it.  however, the tax paid values in Turbo Tax and my W-2 match.  How do I proceed?

[NCperson]

@pwickenhauser -  can you provide more information?

what are the two states in question?

why do you file in two states? are you a resident of one state and a non-resident of the other?  did you move during the year???

[Mike9241]

line 15 on form 1040 come from form CR line 55.  as stated for the ratio on line 43 to change then either Illinois changed something in column A or B or both.   then the computation of the credit is further dependent on whether you are a full-year Illinois resident or a part-year resident.

we can't see form CR so don't know what exactly IL changed.   you can always call the IL Department of Revenue 

by the way, the tax credit is based on your actual out-of-state taxes not what was withheld.

[Edgeleaempress7]

Turbo Tax Deluxe is assuming the 1099R is my spouse and it really belongs to me; does it matter

[AmyC]

Yes, it might matter. Income can affect child care, retirement plan can affect IRA, and so on. Be sure your spouse has been entered in the personal section first.

Please do return to the W2 entry screen and click edit for the W2.

Next, use the dropdown box and select your spouse instead of you.

@Edgeleaempress7 

[Papa Sierra]

I have filled out my Fed form and I was taxed by CT because the distribution of my pension still had me listed as living in CT.  My wife and I did not live in CT at all in 2022.  We were NY residents.  When I attempted to file out the CT form for nonresidents it only allows you to select "both of us had an income in CT" or "one of us had an income in CT."  Well, neither of us had an income in CT.  I don't have a selection for that on the form.  What do I do?

[AbrahamT]

Is the company that is distributing the pension located in Ct? On the 1099R form, there will be a a box to enter the state taxable amount like this

Also, check your mailing adress information in your personal profile to see that there is no Ct state of residence listed for either yourself or your wife.

[highreturn]

How??? 

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you. 

@highreturn 
 

[dkaegi]

So exactly how do I do that? It shouldn’t be so hard. I want to ask a question about turbo tax business.

[xmasbaby0]

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

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