Why does turbo tax insist that the withholding agent's SSN box must be blank on a California 592-B?

[jugglermon]

I'm trying to E-File and it won't let me past this "review".

There absolutely needs to be a SSN/ITIN number there.  I've tried it with and without the dash after the first two digits.  

It says "Form 592-B (Trustee Name): W/H agent SSN should be blank.

If you hit continue is says:
Form 592-B (Trustee Name): W/H agent SSN is not in a valid range for State Electronic Filing. The social security number (SSN), individual taxpayer identification number (ITIN) or adopted taxpayer identification number (ATIN) must be in a valid range and all digits must be numeric.

[LindseyLO]

Have you tried clearing your cache and refreshing? This may help. Help with doing so has been provided by clicking here.

[jugglermon]

Yes. I've tried that as well as trying it in the IE, Chrome and Firefox browsers.  I even switched to a different computer that I had never logged in from before.

I'm pretty sure this is a validation error.

[JeanneLO]

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance:  What is the TurboTax phone number?

[jugglermon]

I did that.  An automated call did, in fact, call me back in 19 minutes.  However, they hung up on me.

I'm just done trying.  I've been with TurboTax for many years but I'm just going to go to a live person from now on.  I'll go ahead an file by mail and never bother with TurboTax again

[tegoetz0]

I have the same issue. The TT folks need to stop sending us to the phone number that only has a robot/automated system at the other end. That system does NOT understand the issue and is a waste of time. This is CLEARLY an error in the TT program (CD Premier in my case). I am another person who has been with TT for years, but the amount of time dealing with TT errors is way more that the amount of time and effort to have another person do my taxes. 

[tegoetz0]

Here is where I documented my similar issue: https://ttlc.intuit.com/community/taxes/discussion/tt-wont-submit-my-ca-state-return-due-to-issues-w...

[tegoetz0]

Ok, I was on the phone with an actual TT agent for 2 hours and we successfully got the return submitted. On the form 592-B, if your withholding agent has a FEIN, you put that FEIN number in the box below where it says SOS number. You leave the box that says SSN/ITIN number blank. I think I included the dash in the FEIN number in the box. Hope this works for you!

[jeffcarter]

My problem is that TT wants the data in the form XX-XXXXXXX, but the input screen was happy to accept XXXXXXXX and no mention of the "-" as the third character.   Go to the form - input the "-" as the third character and the validation will pass (at least it did for me).

[miaruston]

I had the same problem and actually got it to go through! What you have to do is make sure the FEIN is entered in both the upper and lower boxes (with the dash). You'll then get an error message that says that the upper box must be blank. Leave it blank and hit enter. You'll get another error message that says the entry isn't in the correct range and asking you to re-enter the FEIN again. DON'T do it. Leave the box blank and hit "Continue" and it should go through.

[Te-D-B]

Yes, this worked.  It's September 30, 2023 and TT still didn't fix this on 2022 returns for CA?  Kinda sh**ty, TurboTax.  So, I put in both xx-xxxxxxx in the SSN and also in FEIN box.  Error message that SSN isn't in range. So, I blanked it out.  Then error message that it couldn't be blank, WHICH I IGNORED.  And it efiled.  I had already tried processing with SSN blank to start with (which is correct), but it wouldn't file. So this is the hoop I needed to jump through.  You suck, TurboTax but thank goodness for this community!!