Why are they rejecting my claim even after Ive confirmed with social security that my information is correct

[ReginaM]

Being rejected means that some things on your return don't match what the IRS has in their database. Here's how you can fix it.

Step 1: Check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.  If you didn't get an email, open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

Here are links to solutions for the 10 most "popular" IRS rejections:

• IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
• FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
• IND-52: The date of birth does not match IRS records
• R0000-507-01: A dependent on your return has already been claimed on another return
• R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
• IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
• R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
• IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
• IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
• IND-046-01: Form 8862 is missing from the tax return and it is required to be able to claim the earned income credit (EIC)

Step 3: Open and fix your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.

If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return

If you were guided through fixing your reject, select the option to refile when you’ve finished.

If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.

 If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the File by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).  In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control

[janaysimmons88 · Accepted solution]

Thanks you! Your truly appreciated!

[ramosfm]

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records

[CatinaT1]

Try 0 for the AGI.

[Critter-3]

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

[kwpeters69]

so what can I do from keep getting these rejections

[DawnC]

You have to fix the reason that is causing the rejections.   What was the reject code for your most recent rejection?    @kwpeters69

If you received an e-file rejection, don’t worry. An e-file rejection means that some things on your return don't match the IRS database, such as a date of birth or social security number. You’re given the opportunity to fix them and refile.    Many returns are rejected because there was an issue with last year's AGI. Try entering "0" for your 2019 AGI and see if that fixes the problem.

If that doesn't work, follow these instructions: 

1. Sign in to your TurboTax account 
2. Select Fix my return to see your reject code and explanation
3. Select Fix it now and follow the instructions to update the info causing the reject
4. Once you've fixed the error, select File in the left-hand menu and follow the instructions to either e-file or file by mail

We’ve put together a list of common IRS rejections with links to instructions for that specific code. Select your code from the list under Common IRS rejection codes and follow the instructions to fix and refile your return. 

If you’re still unable to e-file, you can always print and mail your return.  Due to delays at the IRS, you should try to avoid filing by mail if at all possible.  

Common IRS rejection codes