Problem/Bug while entering stock details, specifically ESPP and RSU information

[Dishguy]

edit: updated subject/topic. Issues seen in ESPP and RSU details sections. Screenshots attached in one of my replies. The problem is reported by more than a few people and is seen in both MAC and PC versions of the software.

I am using Turbotax Premiere 2020, and I see "Not employer stock" when I click on "Walk me through adding more info"

[Dishguy]

looks like I am also unable to enter a dollar amount (I can select the box but can't type anything) for "selling price per share" under "enter your sale information" when trying to edit my sold RSU details.

[GlobeTrekker818]

I'm seeing the same error for ESPP purchases on Turbotax Premier Desktop for Mac

[Cold in MN]

Same problem - TurboTax Premium for Windows.  Called support but they could not get anyone from the right team on the line. 

[Dishguy]

I was just going to say that I tried in Windows Premiere version and I got a very similar issue. It seems like they will need to push out a software fix in the updates they constantly send out.

RANT: I had a really frustrating session with Turbotax support. The 2 reps that helped me were VERY supportive of trying to troubleshoot, but we didn't get anywhere after 67 minutes of being on the phone. I was told that I will receive a callback from the "resolution desk" which it seems like I did but after I answered, no-one one Turbotax side said anything, this was around 5:01pm, so I'm assuming it was time for them to go home and they just logged it as a dropped call or whatever.

Not sure how to get more TT eyes on this but it's going to be extremely painful trying to do stocks once my e*trade stock info is released on the 15th if this isn't fixed.

[Dishguy]

Bug 1:

[Dishguy]

Bug 2:

[Dishguy]

So, it looks like phone support is acting like a walled garden. Called back today and got a rep named Patricia. Asked her AT LEAST 10 times (and counting) to transfer me to Resolution Desk or that I'll wait for someone to become available. I was told there is no Supervisor or Manager that I can speak with.

I am being very patient on the phone, but it is being tested.. Let's hope I am able to speak to someone from the so called Resolution Desk, unless it's just made up to make the customers believe support actually cares about the functionality of the software we pay for...

[Dishguy]

welps! after on the phone with Patricia for about 50 mins, I get transferred to Aliyah from "resolution desk" and have to explain and share screen with her again (3rd rep with screen sharing) and 4th rep talking over the phone. During the screen share session, I'm told to keep my session open while Aliyah talks to a colleague about the issue. And, during this time, I get disconnect from the phone call at 1hr3 mins.

So much for support. 

[torchill]

This is concerning... I called them a few weeks ago and after a few hours on the phone got them to admit it was their software issue on filling out the forms correctly!!... My concern is that if they aren't aware of this when you called then it might not actually be flagged as an issue to get resolved!!!

My original response to another thread...

Turbotax does NOT care.  It took me over 3 hours and multiple phone calls to even get them to 1. admit there was an issue, 2. even care to put on their list to fix it.   The basically kept telling me it was my fault or to download my 1099 from the broker (doesn't solve the issues)... I was even told to enter the info directly in the forms (that was after the recognized it was an issue.) I told them If i have to do that I want a refund as I buy the software to make it easier and NOT to have input directly into forms.

The customer service is atrocious.  I have no idea what company would treat their customers so poorly.  I for one am done with Turbotax next year.  

NOTE: they told me that have NO intention of trying to solve this until mid February!!!  It might get done before; however, don't hold your breath...

[Dishguy]

I feel your pain.

I think I'll wait for a fix .. hopefully, rather than spend another minute on the phone with them. This last call really tested my patience, the rep continuously tried to let her help me, but I kept insisting that I already went through with 2 reps, and they already notated in the ticket that I should be transferred to Resolution Desk but I never did get transferred. 

They verified my name, and phone number so they knew how to contact me, yet when the call got disconnected (NOT by me) the didn't even call back to follow up on the 1 hour call that I was on.

If it worked on a PC, I'd just do it but I tried it both on a MAC and PC and the issue exists on both platforms. Too bad there's no way to file a bug report directly.

BTW, yesterday Stephanie filed a ticket on my behalf, I hope that is the internal bug reporting system, but it almost seems like it was a note in the ticket created for my call but not a bug report.. Only time will tell I guess.

Fingers crossed.

[Cold in MN]

Thank you, Dishguy, for spending your time with support on all our behalf!  Enough people get employee stock that I hope they fix this soon.  I didn't event try to enter RSU or NSO for fear they wouldn't work either.  Sounds like you tried and at least RSUs also aren't working.  

[andrecs]

Hello - I have the same issue. I have been unable to get my RSU and ESPP income to properly compute in TT2020 Premiere Windows.

Update: Today's release update dated Feb. 4th fixed the RSU issue - you can now enter selling price per share for RSU's. That appears fixed as of today, Feb 4th.

ESPP computations are still NOT working. The problem is, after you enter all the sale and cost basis data from your 1099-B and form 3922, TT computes all the transaction data as "$0".

Hilarious it thinks selling 163 shares of T-Mobile stock would result in $0 proceeds. This is a huge error.

For the life of me, I have no idea why TT changed this entire section in the 2020 edition. That was someone's huge mistake.

[Dishguy]

I came here just to say that todays update seems to have pushed a fix for this bug, but I haven't gone through it in detail to see if I am having the same issue as andrecs as he pointed out above. Will give it a shot sometime this week.

[torchill]

It ONLY fixes the issue if you do ONE ESPP.  If you have more than one, then it doesn't work.  In fact the cost basis is lost on the first one since the 3922 data for the second ESPP is used on ALL other ESPPs entered.  So it overwrites the first ESPP and it all breaksdown!!!  So this is fixed if you only have one ESPP, but not if you have more.  Since I have more than one ESPP for ONE sale it is broken completely!!!