This is concerning... I called them a few weeks ago and after a few hours on the phone got them to admit it was their software issue on filling out the forms correctly!!... My concern is that if they aren't aware of this when you called then it might not actually be flagged as an issue to get resolved!!!
My original response to another thread...
Turbotax does NOT care. It took me over 3 hours and multiple phone calls to even get them to 1. admit there was an issue, 2. even care to put on their list to fix it. The basically kept telling me it was my fault or to download my 1099 from the broker (doesn't solve the issues)... I was even told to enter the info directly in the forms (that was after the recognized it was an issue.) I told them If i have to do that I want a refund as I buy the software to make it easier and NOT to have input directly into forms.
The customer service is atrocious. I have no idea what company would treat their customers so poorly. I for one am done with Turbotax next year.
NOTE: they told me that have NO intention of trying to solve this until mid February!!! It might get done before; however, don't hold your breath...
