So, it looks like phone support is acting like a walled garden. Called back today and got a rep named Patricia. Asked her AT LEAST 10 times (and counting) to transfer me to Resolution Desk or that I'll wait for someone to become available. I was told there is no Supervisor or Manager that I can speak with.
I am being very patient on the phone, but it is being tested.. Let's hope I am able to speak to someone from the so called Resolution Desk, unless it's just made up to make the customers believe support actually cares about the functionality of the software we pay for...
