welps! after on the phone with Patricia for about 50 mins, I get transferred to Aliyah from "resolution desk" and have to explain and share screen with her again (3rd rep with screen sharing) and 4th rep talking over the phone. During the screen share session, I'm told to keep my session open while Aliyah talks to a colleague about the issue. And, during this time, I get disconnect from the phone call at 1hr3 mins.
So much for support.
