I feel your pain.
I think I'll wait for a fix .. hopefully, rather than spend another minute on the phone with them. This last call really tested my patience, the rep continuously tried to let her help me, but I kept insisting that I already went through with 2 reps, and they already notated in the ticket that I should be transferred to Resolution Desk but I never did get transferred.
They verified my name, and phone number so they knew how to contact me, yet when the call got disconnected (NOT by me) the didn't even call back to follow up on the 1 hour call that I was on.
If it worked on a PC, I'd just do it but I tried it both on a MAC and PC and the issue exists on both platforms. Too bad there's no way to file a bug report directly.
BTW, yesterday Stephanie filed a ticket on my behalf, I hope that is the internal bug reporting system, but it almost seems like it was a note in the ticket created for my call but not a bug report.. Only time will tell I guess.
Fingers crossed.
