What is this error “Form N-11: Interest Expense calculation updates have not been completed. Check back after January 19” ?

[fenton11]

***UPDATE*** decided not to wait any longer and went on Amazon to get the H&R Block software which by the way was only $23 for the deluxe version plus state. Price was $30 yesterday so I think that was a sign to switch over already. Like previous users mentioned no errors with the Hawaii form. Turbo tax user since 2000 but not anymore.  Also I was able to use my .tax2021 file from turbo tax and import all my info. So easy. 

[Kealii]

TIP: Do not bother calling TurboTax for customer support.  They are utterly clueless. It took Maria over 20 minutes to "research" and arrive at the same support page we're on and had the audacity to mark the problem as resolved. She sent me a link to the IRS on how to adjust my tax withholding (?!?!?) and then another link to TurboTax on how to delete my state return and start over. (?!?!?!?!?)  She then wanted me to wait an additional 72 hours to see if the problem gets fixed. She had no idea on when this problem would be fixed.

Anyways, no longer having any confidence in TurboTax to address the problem (and far past in a timely manner) I returned the opened software to Costco where I purchased it from and explained to them that the Hawaii state portion of the software was broken and I couldn't finish my taxes with it. They promptly refunded my purchase without hassle.

If you didn't purchase the CD software from Costco you can still get refunded through TurboTax through their Satisfaction Guaranteed (or Guaranteed Easy) policy but you have 60 days to do so from time of purchase so hurry before it's too late.

Amazon currently has

H&R Block Tax Software Deluxe + State 2021 with 3% Refund Bonus Offer on sale for $22.50 for immediate download on PC or Mac.

Switching has never been easier or cheaper! And yes, I had no problem doing my taxes with H&R Block's software like I had with TurboTax. And now my taxes are done! Thanks H&R Block!

[rich391]

Thanks for going through all of that. What a bunch of clowns. Done using TurboTax now for sure.

[Nosfelorus]

Two calls into the service center and still no updates.  If this is not resolved (or explained) soon, the entire State of Hawaii will need to find a new Tax Return vendor.  As a longtime customer, this is very very frustrating.

[alahoku]

I agree, I have the purchased/desktop version and it is February 8th and this issue is still not resolved.  Please fix this turbo tax...

[Niktrosity]

Hi,

I'm still getting this error as of today 2/8/22, I've restarted my pc and closed out turbotax as well. I'm filing my taxes on the program not the website.

[Nosfelorus]

I even posted a message to @TeamTurboTax on Twitter today.  They just sent me a response saying "It looks like form N-11 is available for e-filing."  So I just tried to e-file....nope, still broken.  This is getting a little out of hand. 

[infhap50]

Still not able to efile as of today because of this error.  Has anyone able to efile?

[Infosex21]

I was able to get pass the error finally. I just put 0 in line 21c and it worked. When I printed out my N11 it had the right amount listed. State taxes got accepted. 

[Infosex21]

Yes, I just put 0 in line 21c and it worked. When I went back and printed out my N11 it had the write amount listed 

[Infosex21]

I was able to get pass the error finally. I just put 0 in line 21c and it worked. When I printed out my N11 it had the right amount listed. State taxes got accepted. 

[Infosex21]

I was able to get pass the error finally. I just put 0 in line 21c and it worked. When I printed out my N11 it had the right amount.

[RQUIAMZON]

right amount? to what? your refund stayed the same as before you entered zero?  I'm assuming it must be you don't have enough interest that goes over the State's standard deduction if the refund amount didn't change. 

[buddyamber]

I just tried entering "0" and it still didn't fix anything.  I will be filing with H&R Block tonight!

[Jay Allen]

@Infosex21yes I did experiment on this early on and it does go through because there is nothing to calculate.  It's like submitting a blank form. 

Good thing I chose the mail option to prevent it from being actually transmitted.   

Unfortunately I can't report 0 as it will severely affect my return and make my return inaccurate.   

This bug seems to affect all those calculating anything but 0.

For all those who can't wait for the fix, there is always the option to mail the return.  The calculations looks accurate on the form, the bug is in the software.  

I am still giving Turbo Tax a week to resolve the issue, if not I'll select the mail option and send it in.