What happened to my 2020 download? I get a critical error on my MAC. Cannot find the download file that I paid for.

[ram2591]

I purchased the deluxe 2020 version of TurboTax.  I installed and opened it on my MAC but today when I opened it to check on updates I get a critical error.  I deleted and reinstalled the software but get the same error.  I cannot find my download file online.  Any help?

[DaraLO]

Here are instructions on locating your download:  How do I download the software I purchased at TurboTax.com?  

If you're still not able to find your download, you will need to call us for further assistance.  Use the following article to connect with the best TurboTax support person to get the help you need: What is the TurboTax phone number?

[ram2591]

Thanks for the reply.  I did find the download, deleted the file on my MAC and downloaded the updated file and re-installed and still when I try to open the program I get "Verifying Program..." then some other message flashes on the screen and it shuts down.  Everything was working prior to the update.

[TiffanyL]

I have provided a couple of different troubleshooting links below that may be able to help with the 2020 download error:

TurboTax for Mac won't open when installed

Find your TurboTax for Mac software download

Troubleshoot TurboTax for Mac download issues