Note: If you're using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.
The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:
- Sign in to the mobile app and select the question mark in the corner to open Intuit Assist.
- If you're using the iOS app, type in Talk to a specialist and follow the prompts to be connected.
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.
- Select Continue connecting me to a person and follow the prompts to schedule your call.
- If you're using the Android app, select Get live help and enter your question.
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.
- If the information provided isn't helpful, select No, I still need live help.
- Select Connect me to connect via SmartLookTM. A TurboTax specialist will connect to your screen and guide you.
- Select No thanks if you want a callback instead.
- If you selected No thanks, be sure to also tap OK, sounds good to set up a callback.
This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.